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FREQUENTLY ASKED QUESTIONS

More Information About Our Bangkok Hotel

We’re always available to chat by phone or trade emails to answer any questions, no matter how large or small. In the meantime, though, here are some answers that will provide clarity and help make your stay at our Bangkok hotel as informed as possible.

General

Check in is at 15:00, check out is at 12:00pm
The hotel is entirely non smoking.
Yes, our fitness center is open 24/7 and is equipped with a Peloton bike, free weights, treadmills, and more. Every room is stocked with a yoga mat. A well-stocked gym hosts high-intensity classes by guest instructors
No, but we have a service provider at the residence lounge.
Yes, we have a pool.
Yes, we have a spa that opened at 10:00AM – 10:00PM

Reservations

Yes, 1,000 Baht per rollaway; cribs/playards no charges.
Cancellation policy dependent on rate plan booked, please see conditions in your reservations confirmation however you booked.
The minimum age requirement to check in to a room is 18.
Kids stay free up to the age of 12.
Yes, ID is required at check in.
For bookings through other websites, please contact that third party provider.
Yes, we have connecting rooms.
Yes, we have accessible rooms in Deluxe category.

Restaurants

Craft

     Monday – Sunday
     7:00 a.m. – 7:00 p.m.

Bar Yard

     Thursday – Sunday
     4:00 p.m. – midnight

Accounting

Bill inquiries, please contact the front desk.

Credit cards, debit cards, bank transfer and cash with credit card guarantee are all options.

Pets

Yes, we have pet sitting and dog walking which is chargeable.

Concierge

Please contact our concierge team for the arrangements.

Choose Dates

Best Rates + Special Perks

By booking direct on our website and becoming an IHG® Rewards Club member, you’ll enjoy what you can’t get elsewhere.

  • Guaranteed best rates when you book on our website
  • Access to more flexible cancellation policies
  • Complimentary WiFi for members
  • Exclusive rewards member rates
  • Custom stay preferences
  • Earn credit towards reward nights
  • Access to discounts on room upgrades
  • Access to early check-in and late checkout